How to Use Rollxo's Responsible Gambling Tools — A Step-by-Step Guide

Gambling is entertainment. For most players it stays that way. For some, it does not. The tools on this page exist for both groups: responsible players who want control over their spending, and anyone who needs to step back or stop entirely. Use them.

How to Set a Deposit Limit at Rollxo

A deposit limit is the most practical responsible gambling tool for players who want to stay in control of their spending without stopping play entirely. It takes under a minute to set up.

1. Log in to your Rollxo account.
2. Click your username or avatar in the top-right corner to open the account menu.
3. Navigate to Responsible Gambling or Account Settings › Limits.
4. Select Deposit Limits.
5. Choose the period: Daily, Weekly or Monthly.
6. Enter your limit amount in AUD. For example: AU$100 per week.
7. Click Save or Set Limit. The limit activates immediately.

• Lowering a limit: Takes effect immediately.
• Raising a limit: Subject to a 24-hour cooling-off delay before the increase applies. This protects you from impulsive decisions.
• Removing a limit: Also subject to the 24-hour delay.
• Once your deposit limit is reached, the cashier blocks further deposits until the period resets.
• You can also set a Loss Limit via the same menu — this caps how much you can lose in a period, regardless of how many deposits you make.

Setting your monthly deposit limit to match your monthly entertainment budget for gambling before your first deposit is one of the most effective things you can do. It removes the decision from a moment when you might be influenced by a win or a loss.

How to Take a Cooling-Off Period at Rollxo

A cooling-off period temporarily suspends your ability to deposit and play at Rollxo. Your account remains open and your balance is preserved, but you cannot access the casino until the period ends.

1. Log in and navigate to Responsible Gambling in your account settings.
2. Select Cooling-Off or Take a Break.
3. Choose the duration: 24 hours, 48 hours, 1 week, 2 weeks, 1 month, 3 months or 6 months.
4. Confirm the request. The cooling-off period activates immediately.
5. During the cooling-off period, you cannot log in to deposit or play. Pending withdrawals are not affected.
6. At the end of the period, your account automatically reactivates. You do not need to contact support.

• Cooling-off periods cannot be shortened once set. Choose the duration you genuinely need.
• If you need a longer or permanent break, use self-exclusion instead.
• Rollxo should not send marketing emails during a cooling-off period. If you receive them, contact support to opt out.

How to Self-Exclude at Rollxo

Self-exclusion is a stronger measure than cooling-off. It blocks access to your account for an extended period and is the appropriate tool if gambling is causing you or your family harm.

1. Log in and navigate to Responsible Gambling › Self-Exclusion.
2. Select the exclusion period: 6 months, 1 year, 2 years, 5 years or Permanent.
3. Read the confirmation text carefully — self-exclusion cannot be reversed during the chosen period.
4. Confirm your identity (you may be asked to re-enter your password).
5. Click Confirm Self-Exclusion. Your account is locked immediately.
6. Withdraw any remaining real-money balance before self-excluding, or contact support to arrange a withdrawal after the exclusion is in place.

• Rollxo is obligated to honour the exclusion and must not send promotional communications during the period.
• If you attempt to open a new account during a self-exclusion period, Rollxo should detect and close it. Attempting this defeats the purpose of self-exclusion.
• For broader protection, register with BetStop — Australia's national self-exclusion register. BetStop excludes you from all licensed Australian betting operators simultaneously. Register at betstop.gov.au.

How to Recognise a Gambling Problem (Specific Behaviours)

Problem gambling does not always look like what people imagine. It often develops gradually. These are specific behavioural signs — not feelings, but actions — that indicate gambling has moved beyond entertainment:

• Chasing losses: Depositing more money specifically to recover money lost in a previous session.
• Betting beyond your deposit limit: Actively trying to raise or remove limits you set for yourself.
• Hiding play: Closing browser tabs when someone walks in, using a separate device, or lying about how much time or money you have spent gambling.
• Borrowing to gamble: Using a credit card, borrowing from friends or family, or taking out a loan specifically to fund gambling.
• Prioritising gambling over obligations: Missing work, neglecting family responsibilities or paying bills late because gambling has taken priority.
• Gambling with money allocated for essentials: Using money set aside for rent, food, utilities or other non-negotiable expenses.
• Inability to stop at a predetermined point: Setting a loss limit in your head and consistently exceeding it.
• Restlessness or irritability when not gambling: Finding it difficult to go a day without checking odds, playing pokies or thinking about gambling.
• Gambling to cope with stress, anxiety or depression: Using gambling as a way to manage difficult emotions rather than as entertainment.

One or two of these occasionally does not necessarily indicate a problem. A consistent pattern of multiple behaviours does. If you recognise yourself in this list, talking to someone costs nothing and helps more than most people expect.

AU Helplines and Support Services

All of the following services are free and confidential. You do not need to be in crisis to use them.

• Gambling Help Online — 1800 858 858
  Free 24/7 telephone and online chat counselling. Available every day of the year. Visit gamblinghelponline.org.au for the live chat option.
• Lifeline — 13 11 14
  24/7 crisis support for any mental health or emotional distress, including gambling-related stress. Free call from any Australian phone.
• Beyond Blue — 1300 22 4636
  Support for anxiety and depression, which commonly co-occur with problem gambling. Available 24/7.
• Financial Counselling Australia — 1800 007 007
  Free financial counselling if gambling has created debt problems. The National Debt Helpline operates through this number.
• BetStop — betstop.gov.au
  Australia's national self-exclusion register. One registration excludes you from all licensed Australian wagering and betting operators. The registration process takes around 10 minutes online.
• Gamblers Anonymous Australia — www.gaa.org.au
  Peer support meetings for people with gambling problems. In-person and online meetings available.

How to Block Gambling Sites Using AU Tools

If self-exclusion from Rollxo is not sufficient and you want to block access to gambling sites more broadly, these tools work at the device or network level.

1. Gamban (gamban.com): A subscription software that blocks thousands of gambling sites and apps across all your devices. Available for Windows, Mac, iOS, Android and Chrome OS. Widely recommended by Australian counselling services.
2. Betfilter (betfilter.com): Similar to Gamban — installs on your device and blocks access to gambling sites. Includes a lockout feature that requires a third party to remove it.
3. Router-level DNS blocking: Services like CleanBrowsing or NextDNS allow you to configure gambling-site blocking at your home router level, blocking all devices on your Wi-Fi network simultaneously. Requires basic router access.
4. Google SafeSearch / Apple Screen Time: Can restrict access to certain content categories, though these tools have more limited coverage of gambling sites compared to dedicated blocking software.

• Dedicated blocking software (Gamban, Betfilter) is more effective than browser-level tools because it cannot be bypassed simply by switching browsers or using incognito mode.
• For the strongest protection, use multiple layers: self-exclusion from the casino, BetStop registration and device-level blocking software simultaneously.
• Tell a trusted person you have set up blocking software — social accountability increases the effectiveness of all self-exclusion tools.

If you or someone you know needs help right now, call Gambling Help Online on 1800 858 858. The call is free and confidential, 24 hours a day, 7 days a week.